What happens if my selected product becomes unavailable?

Occasionally, a product you’ve selected may be discontinued or unavailable. If this happens, we’ll let you know as soon as possible and recommend an equivalent substitute that meets the same standards and specifications.

You’ll usually be asked to approve the change by signing a contract variation. Once notified, you’ll have 7 days to respond. If we don’t hear from you within that timeframe, we’ll proceed with the substitution to help avoid delays to your build.

If the substitute product costs more, the difference will be charged as a contract variation and invoiced at the relevant progress payment stage. If it costs less, a credit will be applied to your final invoice.